Refund policy

Returns & Exchanges

Every Appliqué piece is handmade and checked carefully before it leaves us.

You can return or exchange an item within 3 days of receiving it. Items must be unused, undamaged, unwashed and in their original packaging with tags attached. Items that are damaged, used or missing packaging cannot be returned.

Personalised items, such as Alphabet Cushions, are final sale.

Arrived damaged or wrong?

Contact us within 48 hours of delivery with photos, and we will replace it or refund you in full, including delivery.

Refunds

Refunds are made to your original payment method within 7 days of us receiving and checking the item. Return delivery is paid by the customer unless the item arrived damaged or wrong.

To start a return, contact communications@appliquejo.com or +962 7 7570 4444 with your order number.